Family Services Manager |
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Date Posted: 4/22/2021
The Asian Community Development Council is seeking a Family Services Manager responsible for performing a wide array of relating on-going direct support programs and services to the Asian American, Native Hawaiian, Pacific Islander (AANHPI) community and other ethnic groups. The position links individuals and families to internal and external resources and monitors all program development and implementation. The ideal candidate will be detail-oriented and perform multiple administrative functions and provide intensive case management work with minimal supervision.
Salary
Dependent on Experience
Reporting Relationships
Reports to the Director of Family Services
Duties & Responsibilities
Primary duties include, but are not limited to, the following:
- Maintain current knowledge of all programs (Health Navigator, Citizenship, Emergency Services and Rapid Rehousing Program regulation and procedures)
- Assists with ongoing program planning, development and implementation of department activities
- Participate in outreach and education efforts that inform the community of the availability of program services
- Maintain database and files
- Prepares and submits monthly reports
- Provides intensive case management services to clients
- Conducts hiring, training and assessing employee performance
- Acts as a liaison between the department, local/state agencies, service providers, and the public
- Communicate with the Director of Family Services about issues related to the programs, staff training and case management
- Perform other duties as assigned by Executive Leadership Team
Required Qualifications:
- Must fluently read, write, and speak any of these languages: Cambodian/Korean/Laos/Mandarin/Tagalog/Thai/Vietnamese
- Bachelor’s degree in Business Administration, Social Work, Human Services or related field
- At least 3-5 years managerial experience
- Strict attention to detail and excellent organizational skills
- Excellent computer skills including Microsoft Office (i.e. Work, Excel, and PowerPoint), G Suite applications, video conferencing platforms (Zoom, WebEx, etc.)
- Effective interpersonal, verbal, and written communication skills
- Excellent client coordination skills
- Effective problem-solving skills
- Ability to work independently as well as closely as a team
- Must be available to work non-traditional hours including early mornings, nights, weekends, and holidays.
General ACDC Roles:
- Fosters an environment that promotes trust and cooperation among clients and staff.
- Enforces policies and procedures, including maintenance of confidentiality, to ensure that the principles of ACDC are implemented.
- Accountable for participation in decision making processes and understanding the outcomes.
- Understands the values and principles of ACDC and applies them in work responsibilities.
Other Attributes:
- Decision making impact: High
- Preferred Bilingual Skills: Cambodian, Laos, Korean, and Thai
- Supervisory Responsibility: Yes
- Possess a valid driver’s license with sufficient vehicle insurance coverage
Apply via Indeed.