The Asian Community Development Council is seeking a Family Services Manager responsible for performing a wide array of relating on-going direct support programs and services to the Asian American, Native Hawaiian, Pacific Islander (AANHPI) community and other ethnic groups. The position links individuals and families to internal and external resources and monitors all program development and implementation. The ideal candidate will be detail-oriented and perform multiple administrative functions and provide intensive case management work with minimal supervision. 

Salary

Dependent on Experience

Reporting Relationships

Reports to the Director of Family Services

Duties & Responsibilities

Primary duties include, but are not limited to, the following: 

• Maintain current knowledge of all programs (Health Navigator, Citizenship, Emergency Services and Rapid Rehousing Program regulation and procedures)
• Assists with ongoing program planning, development and implementation of department activities
• Participate in outreach and education efforts that inform the community of the availability of program services
• Maintain database and files
• Prepares and submits monthly reports
• Provides intensive case management services to clients
• Conducts hiring, training and assessing employee performance
• Acts as a liaison between the department, local/state agencies, service providers, and the public
• Communicate with the Director of Family Services about issues related to the programs, staff training and case management
• Perform other duties as assigned by Executive Leadership Team

Required Qualifications: 

• Must fluently read, write, and speak any of these languages: Cambodian/Korean/Laos/Mandarin/Tagalog/Thai/Vietnamese
• Bachelor’s degree in Business Administration, Social Work, Human Services or related field
• At least 3-5 years managerial experience
• Strict attention to detail and excellent organizational skills
• Excellent computer skills including Microsoft Office (i.e. Work, Excel, and PowerPoint), G Suite applications, video conferencing platforms (Zoom, WebEx, etc.)
• Effective interpersonal, verbal, and written communication skills
• Excellent client coordination skills
• Effective problem-solving skills
• Ability to work independently as well as closely as a team
• Must be available to work non-traditional hours including early mornings, nights, weekends, and holidays.

General ACDC Roles: 

• Fosters an environment that promotes trust and cooperation among clients and staff. 
• Enforces policies and procedures, including maintenance of confidentiality, to ensure that  the principles of ACDC are implemented. 
• Accountable for participation in decision making processes and understanding the outcomes.
• Understands the values and principles of ACDC and applies them in work responsibilities. 

Other Attributes: 

• Decision making impact: High 
• Preferred Bilingual Skills: Cambodian, Laos, Korean, and Thai
• Supervisory Responsibility: Yes 
• Possess a valid driver’s license with sufficient vehicle insurance coverage

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The Asian Community Development Council is seeking a Case Manager to provide appropriate housing and supportive assistance to clients.  The Case  Manager’s essential functions include a comprehensive case management service to clients including intake assessment, benefit assessment, linkage to appropriate related community resources and  long-term case plan development. 

Salary

Dependent on Experience

Reporting Relationships

Reports to the Director of Family Services

Duties & Responsibilities

Primary duties include, but are not limited to, the following: 

Housing Counseling

• Assist clients in processing housing applications, completes and processes supportive and subsidized housing paperwork  by determining client needs and eligibility;
• Surveys rental market for affordable housing ; and
• Advocates for clients with potential housing Landlords/Property Management

Client Records Management

• Maintain case records and files for documentation and auditing purposes; 
• Maintains client data and case noted on Charity Tracker and HIMS, or any other data as required by the program; and 
• Creates case management related reports

Landlord or Property Manager/ Tenant Relationship

• Ensures a working relationship with Landlords/Property Management where clients reside
• Provides mediation services for Landlords and Tenants
• Acts as liaison between the department, local/state agencies, service providers, and the public. 

Policies and procedures Compliance

• Ensures compliance with all ACDC and partner agency policies.

Required Qualifications: 

• Bachelor’s degree 
• Must be bilingual (Korean/Mandarin/Tagalog)
• Experience in providing services to low-income populations
• Excellent skills in human relations and counseling
• Strict attention to detail and excellent organizational skills 
• Proficient computer skills in Microsoft Office (i.e. Word, Excel and PowerPoint), G  Suite applications, video conferencing platforms (Zoom, WebEx, etc.) and familiar with maintaining a database 
• Effective interpersonal, verbal, and written communication skills 
• Effective problem-solving skills 
• Ability to work independently as well as closely as a team 

General ACDC Roles: 

• Fosters an environment that promotes trust and cooperation among clients and staff. 
• Enforces policies and procedures, including maintenance of confidentiality, to ensure that  the principles of ACDC are implemented. 
• Accountable for participation in decision making processes and understanding the outcomes.
• Understands the values and principles of ACDC and applies them in work responsibilities. 

Other Attributes: 

• Decision making impact: Medium 
• Preferred Bilingual Skills: Korean, Mandarin, Tagalog
• Supervisory Responsibility: None 
• Possess a valid driver’s license with sufficient vehicle insurance coverage.  

Work Hours/Project Length: 

• 40 hours per week, shift various based on caseloads. 
• Duties may require overtime and weekend hours 
• The position is scheduled to end on September 31, 2022, extension possible contingent upon  available funding.

The Health Exchange Navigator will facilitate enrollment in qualified health plans to individuals and families by providing information to individuals and families in a manner that is culturally and linguistically appropriate. Health Exchange Navigators will provide information necessary to determine which health insurance option best fits their needs and help them enroll in their plan of choice. Navigators educate individuals on program eligibility, methods of purchase, reasons to purchase, definitions of health insurance terms, access to enrollment localities, among other topics. They also are able to answer enrollment questions and give unbiased explanations of the plans offered on NevadaHealthLink.com.

Salary

Dependent on Experience

Reporting Relationships

Reports to the Health Services Manager

Duties & Responsibilities

• Maintains expertise in eligibility, enrollment, and program specifications
• Conducts public education activities to raise awareness about the marketplace
• Provides information and services in a fair, accurate, and impartial manner; including information that acknowledges other health programs such as Medicaid and CHIP
• Facilitates selection of a qualified health plans
• Provides referrals for enrollees with questions, complaints, or grievances about their health plan, coverage, or a determination under such health plan or coverage to any applicable office of health insurance consumer assistance or health insurance ombudsman or any other appropriate state agency or agencies
• Provides information in a culturally and linguistically appropriate manner, including to persons with limited English proficiency
• Ensures accessibility and usability of Navigator tools and functions for persons with disabilities
• Accomplishes additional tasks as appropriate

Experience & QualificationsEducation & Experience

• High School Diploma
• Must be able to achieve and maintain Health Exchange Navigator Certification
• Must have a valid driver’s license and reliable transportation for commuting to community events
• 1+ years’ customer service experience
• Outreach and advocacy experience preferred
• Health insurance experience preferred

Qualifications

• Must be able to speak a second language; preferably in Cantonese/Mandarin.
• Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
• Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
• Demonstrated ability to identify and solve problems.
• Must have adequate training on the Exchange, Medicaid, and other public programs and the private insurance market in the state.
• Must be able to interact with staff at all levels, other government officials, governing boards, private agencies, auditors, and contractors.
• Must be free from conflicts of interest, including payments and incentives from insurers or industry.
• Must be able to explain eligibility, benefits, cost-sharing, and appeals processes to consumers.
• Must be able to provide information to individuals and families in a way that can be understood, in a culturally sensitive manner, for those with low-proficiency English, and people with disabilities who have special communication needs.
• Must be able to effectively serve low-income, disadvantaged, and hard-to-reach populations.

Work Environment & Schedule Working Conditions

Office setting. Ability to sit and/or stand for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Interaction with clients and other office personnel. Must have visual acuity and manual dexterity to interface with the computer. Must have the auditory acuity to handle phone calls.

Work Schedule

Monday through Friday, 9:00 am to 5:00 pm. Will require work outside of usual business hours; including evenings and weekends.